It is important that your personal account details are up to date so we can keep in contact with you.
Please follow the steps below to change your account details.
Change your billing address:
To change your billing address, please contact one of the team on 0333 777 8000*.
Please note that the credit/debit card you are using must be registered to your billing address.
Add an alternative delivery address:
To add or amend an existing alternative delivery address, please follow these steps:
- Log in to ‘My Account’ using your email address or customer number and password
- Select the ‘Delivery Address’ option from the menu on the left-hand side
Here you will be able to add up to five addresses to your account
You can also add an additional delivery address at the checkout stage when placing an order.
Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit/debit card must be registered to your billing address).
Change your contact number, email address or password:
To amend your contact number, email address or change your password, follow these steps;
- Log into ‘My Account’ using your email address and password.
- Select 'Change Details' from the menu on the left-hand side.
- Then choose to change your 'contact details' or 'sign in details' from the menu.
Once you have updated your details, click on ‘save changes’ on the right-hand side to save them to your account
Change your name:
To change your name you will need to contact us by email or phone. Click here to view our contact options. You will need to confirm the reason for the name change. If it’s a change of name by Deed Poll, we will require a copy of the Deed Poll certificate to be scanned to us