How can I track my order?

To track your order:

• Log in to 'My Account' using your email address or customer number and password.
• Select ‘Order Tracking’

Here you can view:

1. History of all your recent orders
2. Up to date parcel statuses
3. The delivery destination

(Please note, this information updates at regular intervals)

Your order tracking is split into 3 sections.

Expected

1. Orders not yet been delivered
2. Items on delay and their expected delivery date

Delivered

In this section, you will see orders that are being delivered to your chosen address.

Returned

In this section you will see any items that you have either returned or cancelled.

TRACKING EMAILS

You will also receive tracking emails throughout the journey, which will detail how many parcels have been despatched and include all of your delivery information.