Smaller Home Furnishings
Next Store
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> It’s FREE to return! > No label required - the store assistant will simply scan your items at the till > 3rd party is also able to return on your behalf |
Click here to find your nearest store and check opening times. |
Collection from home
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Via our Evri courier service > £2.50 returns charge* > Collections Mon to Sat (8am to 6pm) > Book up to 7 days in advance > Place the returns section of your despatch note inside the parcel, then attach the returns label to the front of your parcel |
To arrange a collection sign into 'My Account' or call selfserve 0800 587 7758** To request a returns label call selfserve on 0800 587 7758** |
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Evri Parcelshop
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To your local Evri ParcelShop > £2.50 returns charge* > Over 4,500 locations, open 7 days a week > Place the returns section of your despatch note inside the parcel, then attach the returns label to the front of your parcel OR Print a returns label in store by following the instructions on the terminal at your ParcelShop |
To request a returns label call selfserve on 0800 587 7758** To find your local Evri Parcelshop, please click here. |
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Evri Locker
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To your local Evri Locker > £2.50 returns charge* > Over 800 lockers across the UK, open 24/7 > Largest locker measuring 66cm x 41cm x 38cm |
To request a returns label call selfserve on 0800 587 7758**To find your local Evri Parcelshop, please click here. |
Royal Mail
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To your local Post Office or Royal Mail Customer Service Point > £2.50 > Print your returns label at home or at the Post Office (via a QR code Royal Mail will email to you) |
To arrange a Royal Mail return click here. |
*If you request a courier to collect any items from home or return using a Evri ParcelShop, a £2.50 returns charge will be applied for each collection made by our courier, regardless of the number of items collected . If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded. **For call charges contact your service provider.
Larger Furniture and Upholstery
To arrange a return you will need to contact us by email, phone or chat. Click here to view our contact options.
Until your order has been collected, you must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them.
Please return goods to us in their original packaging and ensure that all parts and fittings are included. If the item has been assembled then it cannot be returned, unless faulty.
If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them.
We recommend a recorded or secure delivery method is used when returning goods to us.
If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.
If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999*. *
All timings start on the day after delivery. Charges for collection are shown below;
Day 1 to 14
If you wish to return or cancel your order, you must notify us within 14 days.
A charge of £30 will apply per collection.
After Day 15
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home.
Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture.
The sofa or furniture will then be refunded after an additional check at our warehouse. The policy above complies with the Consumer Contracts Regulations 2013.
For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor.