You will be able to see returned items on your monthly statement. Your statements can be viewed in My Account. Simply;
- Log in to 'My Account'.
- Select ‘Statements’ from My Account menu.
- Then select ‘Monthly Statements’ and ‘View Statement’.
Your last 3 statement summaries (including links to the statements) are shown in month order. You can also select older statements from the drop down ‘Older Statements’.
On your statement you will see a short description of any items you have returned, the date we processed the return, the item number, the size, the invoice number, the amount (as a negative number) and the running total for your balance after that item value has been deducted.
If you would like to speak to us about your return, you can call us on 0333 777 8000*. Alternatively, if you would like to chat with an advisor please click here.