Please allow sufficient time for us to receive and process your payments before they are updated onto the account:
- Internet payment by Credit/ Debit card, Giftcard or eVoucher - one working day*
- Selfserve payment - one working day*
- Bank using Giro slip/Online Banking or Telephone Banking - three working days*
- Posting in vouchers - ten working days*
If any payment you have made is not confirmed on your statement, please call us on 0333 777 8000**.
If you have an e-mail address registered on your account, you will receive a payment confirmation through e-mail once your payment has credited your account.
*All payments need to be made before 7pm to show in the time specified. Any payments made after 7pm Friday will show on your account the following Tuesday.
**National call rates apply.